Published: 21 November 2023
| We’re here for you 24/7 this winterAs we head into winter, our teams at Northern Powergrid are here for you 24/7 if you ever need us.
We continue to invest to protect our network, which powers everyday life for 8 million customers in the North East, Yorkshire and northern Lincolnshire. |
| Need extra advice or support?If you may need extra advice or support in a powercut due to your medical or personal circumstances, join our free Priority Services Membership today. Watch our video to find out more about the services we offer and our Powergrid Care team.If you are without power for a longer time, we seek to provide a range of discretionary welfare support services and work with partners, such as the British Red Cross, local authorities and community groups. Further details on welfare support services can be found here.If you have a loved one or friend who could benefit from joining our free Priority Services Membership, register them online here or call 0800 169 2996. |
Are you ready for winter?Our investments in the network that supplies your property mean the chance of a power cut has reduced dramatically but in the winter months, storms, floods and other extreme conditions can sometimes cause damage to your local power network.From keeping a torch handy, to having a corded analogue landline phone, a battery-powered radio tuned into a local radio station, and leaving a light switched on so you know when the power has been restored… read our tips on being winter ready and advice on being prepared.
| Want to know more about a power cut?If your electricity supply is ever affected, our power cut map is the quickest way to report it and get updates on what we’re doing to restore your power. You can also contact our team on Facebook, X (formerly Twitter), WhatsApp or by calling 105.Keeping you informed is important to us and our teams work hard to deliver a 10/10 service. We will share information about the time your power is likely to be back on and details of any extra advice and support we may be able to provide. |
Energy costs impacting you?While our network charges, which appear on your bill from your chosen energy supplier, remain around 25p a day for the average domestic customer, we understand the impact the cost of the electricity you use may be having on you and your family.We have a range of partnerships in place to support local people. If you need energy advice or have money worries and want to reduce your energy costs from your chosen supplier, you can access free support through our partners. More information is available here or call 0800 169 2996.
| Could a smart meter save you money and help you manage your household budget?Installed by your energy supplier at no extra cost to you, smart meters track how much energy you’re using daily, weekly and monthly – helping you manage your household budgets and work out where small changes could help you use less. More information can be found here. |
Do you need help communicating?We provide a range of services for our customers who find communication challenging further details can be found here.
| – | Minicom enables customers to communicate via a keyboard attached to their phone. Our customers who need this service can contact us 24/7 on 0800 028 9507. |
| – | Text Relay is a service which uses an intermediary to relay text conversations. Our customers who need this service can contact us 24/7 on prefix 18001 then 0800 169 2996. |
| – | Our customers who use British Sign Language can contact us through our InterpretersLive! Service available on our website. |
| – | If English isn’t your first language, please call our dedicated Priority Services Membership team on 0800 169 2996 and we can arrange an interpreter. |
| – | For all your accessibility needs Recite is available at northernpowergrid.com by clicking on the red ‘Accessibility’ button at the top of the home page. |